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Website Terms and Conditions

Terms and Conditions of the carfy.pl website operated by CARFY sp. z o.o.: services, complaints, withdrawal from the agreement and final provisions.

Updated:

This translation is provided for information; the Polish version of the Terms and Conditions is binding.

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  1. 1. These Terms and Conditions set out the general terms, rules and manner of provision of services by electronic means by CARFY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (limited liability company), with its registered office in Warszawa, through the website carfy.pl (hereinafter referred to as the “Online Service”).
  1. 1. Terms and Conditions - means these terms and conditions of the Online Service.
  2. 2. Service Website - means the web pages through which the Service Provider operates the Online Service, operating within the carfy.pl domain
  3. 3. Agreement - means a distance agreement concluded, on the terms set out in the Terms and Conditions, between the User and the Service Provider, through the Website.
  4. 4. Service Provider - means CARFY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Warszawa (02-757), ul. Pory 59, NIP: 5214080559, REGON: 529327125, entered in the register of entrepreneurs of the National Court Register (Krajowy Rejestr Sądowy) maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register (Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego), under number KRS 0001120133, with a share capital of 5,000 zlotys; e-mail: [email protected], which is also the owner of the Online Service.
  5. 5. User - means an entity using the functionality of the Online Service, to which services are provided by the Service Provider, having full capacity to perform acts in law.
  1. 1. All rights to the Online Service, including economic copyrights, intellectual property rights to its name, internet domain, Service Website, as well as templates, forms and logos, belong to the Service Provider, and these may be used only in the manner specified in and consistent with the Terms and Conditions.
  2. 2. The Service Provider will make efforts to enable internet users to use the Online Service with all popular web browsers, operating systems, types of devices and types of internet connections. The minimum technical requirements for using the Service Website are a web browser of at least Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or later, with Javascript enabled and accepting “cookies”, and an internet connection with a bandwidth of at least 512 kbit/s. The Service Website is responsive and dynamically adapts to any screen resolution.
  3. 3. The Service Provider uses a mechanism involving "cookies", which are saved by the Service Provider’s server on the User’s end device when Users use the Service Website. The use of "cookies" is intended to enable the Service Website to function correctly on Users’ end devices. This mechanism does not damage the User’s end device or cause configuration changes to Users’ end devices or the software installed on those devices. Each User may disable the “cookies” mechanism in the web browser on their end device. The Service Provider points out, however, that disabling “cookies” may cause difficulties in or prevent the use of the Service Website.
  4. 4. The User is prohibited from providing unlawful content and from using the Online Service, the Service Website or the services provided by the Service Provider in a manner contrary to law or good practices, infringing the personal rights of third parties or the legitimate interests of the Service Provider.
  5. 5. The Service Provider declares that the public nature of the internet and the use of services provided by electronic means may entail a risk of unauthorised persons obtaining and modifying Users’ data; therefore, Users should apply appropriate technical measures to minimise the risks indicated above. In particular, they should use antivirus software and software that protects the identity of internet users.
  6. 6. The User is entitled to use the resources of the Online Service solely for their own use. The User may not use the resources and functions of the Online Service to conduct activities that would infringe the Service Provider’s interests.
  1. 1. The Service Provider provides services to Users by electronic means free of charge. The services are provided 24 hours a day, 7 days a week.
  2. 2. The Service Provider provides the following services to Users by electronic means free of charge:

a) Contact Form.

  1. 3. The Contact Form service consists of sending a message to the Service Provider using a form placed on the Service Website. To use the service, the User completes the form made available on the Service Website and sends the completed form electronically to the Service Provider by selecting the appropriate function in the form.
  2. 4. The User may discontinue use of the Contact Form service at any time by ceasing to send messages to the Service Provider.
  3. 5. The Service Provider is entitled to block access to the free services if the User acts to the detriment of the Service Provider or other Users, if the User breaches legal provisions or the provisions of the Terms and Conditions, and also where blocking access to the free services is justified on security grounds - in particular, the User circumventing the security measures of the Service Website or other hacking activities. Access to the free services is blocked for the reasons listed above for the period necessary to resolve the matter constituting the grounds for blocking access to the free services. The Service Provider notifies the User of its intention to block access to the free services by electronic means to the address provided by the User in the content submission form.
  1. 1. The User may submit complaints to the Service Provider in connection with the use of services provided by the Service Provider by electronic means. A complaint may be submitted electronically and sent to the Service Provider’s electronic address. The User should include a description of the problem encountered in the complaint. The Service Provider considers complaints without delay, but no later than within 14 days, and sends a response to the User’s e-mail address provided in the complaint.
  2. 2. The Service Provider enables a User who is a Consumer to use out-of-court consumer dispute resolution. The authorised entity competent for the Service Provider is the Provincial Inspectorate of Trade Inspection in Warsaw (Wojewódzki Inspektorat Inspekcji Handlowej w Warszawie), ul. Sienkiewicza 3, 00-015 Warszawa, http://www.wiih.org.pl.
  1. 1. The rules for the protection of Personal Data are set out in the Privacy Policy.
  1. 1. A User who has concluded a distance Agreement may withdraw from it within 14 days without giving any reason.
  2. 2. The withdrawal period begins on the date of conclusion of the Agreement.
  3. 3. The User may withdraw from the Agreement by submitting a statement of withdrawal to the Service Provider. The statement may be submitted using the form whose template has been placed by the Service Provider on the Service Website at: Withdrawal form. To meet the deadline, it is sufficient to send the statement before the period expires.
  4. 4. In the event of withdrawal from the Agreement, it is deemed not to have been concluded.
  1. 1. The Service Provider may use tools based on artificial intelligence (AI) in the course of its activities, in particular to create, generate or modify text content, photographs, graphic materials, video and audio materials, and advertising and marketing content published in the Online Service and other communication channels of the Service Provider, including social media.
  2. 2. Some video or audio materials published by the Service Provider may be generated or modified using artificial intelligence, including in a manner depicting or imitating existing persons, their likeness or voice, objects, places, entities, events or statements.
  3. 3. Materials generated or modified using artificial intelligence which may be wrongly considered authentic or true and constitute deepfake content within the meaning of applicable law are appropriately labelled by the Service Provider by disclosing that they have been artificially generated or manipulated.
  4. 4. The obligation referred to in paragraph 3 may also apply to advertising materials depicting or imitating a real person if the material may give the impression that the person actually spoke certain words, performed certain actions or participated in the event depicted.
  5. 5. Information that material has been artificially generated or manipulated, where its provision is required by law, is presented clearly and distinctly, no later than at the time of the User’s first contact with such material.
  6. 6. The Service Provider may also use artificial intelligence to prepare text content, photographs and graphic materials. These materials are labelled as generated or modified using artificial intelligence in cases where such an obligation arises under applicable law.
  7. 7. The Service Provider exercises due care to ensure that content prepared using artificial intelligence does not mislead Users, in particular as regards the nature, characteristics or manner of provision of services offered through the Online Service.
  1. 1. Both the User and the Service Provider may terminate the Agreement for the provision of services by electronic means at any time and without giving reasons, subject to preserving the rights acquired by the other party before termination of the aforementioned Agreement and to the provisions below.
  2. 2. The parties may terminate the Agreement for the provision of a service by electronic means by making an appropriate declaration of intent, in particular using any means of distance communication, in a manner enabling the other party to acquaint itself with it.
  1. 1. The content of these Terms and Conditions may be recorded by printing, saving on a medium or downloading from the Service Website at any time.
  2. 2. In the event of a dispute arising under an Agreement concluded for the provision of a service by electronic means, the parties will seek to resolve the matter amicably. Polish law is the law applicable to the resolution of all disputes arising under these Terms and Conditions.
  3. 3. The Service Provider reserves the right to amend these Terms and Conditions. All Agreements for the provision of a service by electronic means concluded before the date on which the new Terms and Conditions enter into force are performed on the basis of the Terms and Conditions in force on the date of conclusion of the Agreement for the provision of a service by electronic means. An amendment to the Terms and Conditions enters into force within 7 days of publication on the Service Website. The Service Provider will inform the User of the amendment to the Terms and Conditions 7 days before the new Terms and Conditions enter into force, by a message sent by electronic means containing a link to the text of the amended Terms and Conditions. If the User does not accept the new content of the Terms and Conditions, the User is obliged to notify the Service Provider of this fact, which results in termination of the Agreement in accordance with the provisions of §8.
  4. 4. Agreements with the Service Provider are concluded in Polish.
  5. 5. The Terms and Conditions enter into force on 25.09.2026.

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